Effective Date: 27-08-2023
1. Introduction
Welcome to Finowaste , your go-to destination for a wide range of products from various sellers. We are committed to ensuring your satisfaction with every purchase made on our platform. This Refund & Return Policy outlines the terms and conditions governing refunds, returns, and exchanges for products purchased through our marketplace. By using our services and making a purchase, you agree to comply with the terms outlined in this policy.
2. Return Eligibility
We accept returns and provide refunds or exchanges under the following circumstances:
a) Damaged or Defective Products: If you receive a product that is damaged, defective, or not functioning properly, please contact our customer support within 7 days of receiving the item.
b) Incorrect Item: If you receive an item that is different from what you ordered, kindly notify us within 7 days of receiving the item.
c) Change of Mind: For non-defective items, we offer a return and refund option within 30 days of the original purchase date, subject to certain terms (see section 4).
3. Return Process
To initiate a return, please follow these steps:
a) For damaged, defective, or incorrect items, get in touch with our customer support team at customersupport@finowaste.com within 2 Business Days
b) Provide your order number, details of the issue, and any supporting evidence such as photographs.
c) Our customer support team will review your request and provide instructions on how to proceed with the return.
d) Ensure that the returned item is unused, in its original packaging, and includes all accessories and documentation that were originally included with the product.
4. Return Terms & Conditions
a) Damaged or Defective Products: Once our quality control team confirms the product’s damage or defect, you will have the option of receiving a replacement, a full refund, or a store credit, including any shipping charges.
b) Incorrect Item: If you receive a product different from what you ordered, we will arrange for the correct item to be shipped to you at no additional cost or provide a full refund.
c) Change of Mind: If you wish to return a non-defective item due to a change of mind, you will be responsible for the return shipping cost. Once we receive the returned item in its original condition, we will process a refund for the item’s cost, excluding the original shipping charges.
5. Refund Process
a) After receiving and examining the returned product, we will inform you of the approval or rejection of your refund.
b) If your refund is approved, we will initiate the refund to your original payment method within 3 – 5 business days.
c) Please note that the time it takes for the refunded amount to appear in your account may vary depending on your payment method and financial institution.
6. Non-Returnable Items
Certain items are not eligible for return or refund:
a) Perishable products such as fresh produce or food items.
b) Custom-made or personalized items.
c) Products that have been used, altered, or damaged after receipt.
7. Modifications to the Policy
Finowaste reserves the right to modify or update this Refund & Return Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for any updates.
For any questions or concerns about our Refund & Return Policy, please contact our customer support team at customersupport@finowaste.com
By using Finowaste and making a purchase, you acknowledge that you have read, understood, and agreed to the terms and conditions of this Refund & Return Policy.